About Us

ICSC was founded in 1997 with the aim of providing companies and organizations with the tools necessary to run effective sales and technical support centers that meet the highest standards. ICSC itself has a C.O.P.C standard, the most respected international standard for call centers.

 

Over the years ICSC has acquired extensive experience and an impressive number of highly satisfied notable clients. From the day it was founded and until the present day we have served as the support center for HP Israel.

 

Our vast amount of experience, our unwavering professionalism and our highly experienced team, which consists of 150 employees, have allowed ICSC to build a reputation as a leading company for those looking to establish a telephone service center.

 

We specialize in setting up call centers of all types and sizes such as customer service centers, technical support centers, customer retention centers, telemarketing centers, sales centers and more.

 

We take care to work with our customers on every stage of the project from the initial planning to the intermediate stages such as determining work procedures and recruiting phone support agents right through to the final stages such as providing remote support and finding a satisfactory solution to any problems that may arise along the way.

 

We are determined not to become complacent but rather to stay up to date with all the latest developments in the field. This means we can be sure that we provide our customers with the best possible solutions and in turn allow them to offer the highest level of service to their customers. It is this philosophy that led to ICSC being voted HP’s best support center in Europe and winning prestigious awards.

 

Our vision

ICSC seeks to lead the way as a specialized company that can provide all the tools necessary to establish and run customer service centers that satisfy all the needs of our clients. We have always sought to not only lead the way ourselves, but also provide our clients with the tools needed for them to become leaders in their respective fields.

Winning

Best Support Site Award
2008-2011-2013-2014

ICSC selected as the best HP support center site awards in years  2008, 2011,2013 & 2014 in the EMEA region

Our customer