The Establishment & Implementation of Virtual Switchboards

The Establishment & Implementation of Virtual Switchboards

A growing number of companies have come to understand the benefits that implementing advanced technologies can bring to their businesses and a number of them are choosing to make use of innovative virtual switchboards.

Virtual switchboards can be beneficial to all types of business, from support centers to large organizations and various kind of service centers, offices and more.  A key advantage is the major cost savings that virtual switchboards bring as they remove the need to invest in physical equipment and are flexible enough to be created bespoke for the business that will be using it. Another major advantage is that all the information from the switchboard can be accessed quickly and easily through the cloud

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What the Service Includes

 

ICSC is able to provide the full range of services that are integral to the establishment of a virtual switchboard for any type of business. These services include:

 

Creating a Cloud Switchboard – Creating a virtual switchboard requires a detailed analysis of the type of business, its size and needs. Amongst other things a cloud switchboard includes: virtual phone lines, call routing and the option to define extensions, group calls and many other services similar to those offered by IP switchboards. It is also possible to integrate the virtual switchboard with an email exchange server in the cloud. Cloud switchboards can be adapted for every company, regardless of size or area of operation

 

 Training –Virtual switchboards are very user-friendly and can be used by those without any in-depth technical knowledge or prior experience. However, it is vital to have an in-depth introduction to the system and all of the functions it offers as any one of them could prove to be useful and important

 

 Management and Support – While the virtual switchboard is very easy to use, from time to time there may be questions or more detailed explanations needed or even changes and upgrades to the system. We provide the necessary services to users of the switchboard to ensure they always have someone to turn to

 

ICSC specializes in large and complex virtual switchboard projects for large companies but we also offer services suitable for both small and medium sized businesses.

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